DX - Zerofail
ZeroFail is DX's brand promise
ZERO FAIL guarantees that there will be no failure in our service offering. It is a seal of quality that sends a strong message to our customers and partners about our commitment to being a reliable supplier at all levels.
«DX is personalized and reliable support and accompaniment from their teams.»
STÉPHANIE BOURGET / DIRECTOR OF OPERATIONS
Working with the DX team is much more than just the quality of the decor and furniture in inventory. It's the easy and reliable personalized support and accompaniment of their teams.
Whether it's with the upstream creation team or the on-site production team, we can always count on them. Thanks for all the successes achieved together!
We noticed what is most important to you is reliability.
The event industry is a field where stress levels are very high. The success of an event depends, among other things, on the quality of execution and deliverables from suppliers engaged in the project.
ZeroFail ensures reliability and consistency in the work of our team, which allows you to have full confidence in DX. The brand promise brings you peace of mind, so you can focus on the real challenges of preparing your event.
WE DEVELOPED A BRAND PROMISE
Although this is rare and we do everything we can to prevent it from happening, here are some concrete examples of what is considered a fail:
- The installation is not completed when the event starts.
- The furniture choice is confirmed, but not available on the day of the event.
- The furniture is damaged or in poor condition.
- There is an error during delivery: missing equipment, wrong color or quantity.
- The order is incomplete during a pickup at the warehouse.
It's not a fail if we managed to solve the issue in time without causing any harm to you. If you believe there are serious consequences, then it is considered a fail.
ZeroFail, is a guarantee
that gives you the power to pay what you think is fair on your invoice if there is a fail.
At the end of the setup, the team leader will ask you to stamp the ZéroFail stamp on the delivery note to confirm that the DX team has upheld our brand promise in delivering your project.
The stamp certifies that the installation team can leave the site with peace of mind, knowing that there have been no fails on your event and that you are satisfied with the quality of the work carried out throughout the process.
The ZeroFail is in place to provide you with peace of mind when choosing DX.
This brand promise is aligned with our purpose, to simplify your life. And with our BHAG, to eliminate the event organizer profession from the list of the most stressful jobs.